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Orders & Payments
1. How can I check my order status?
You can check your order status anytime through your customer account on our website. You will also receive order confirmation and shipping updates by email. Once your order is shipped, tracking information will be provided.
2. Can I modify my order?
If your order has not entered the production or preparation process yet, please contact us as soon as possible. We will do our best to assist with your request.
3. What payment methods are accepted?
We accept major credit cards and the available payment methods provided during checkout.
4. Will I receive a confirmation email after payment?
Yes. After completing your purchase, you will receive an order confirmation email with your order details.
5. Is my payment information secure?
Yes. Payments on DGA Works are processed through Shopify's secure checkout system. Your payment information is encrypted and protected using Shopify's security standards. We do not store or have access to your full payment details.
Shipping
1. How long does it take to ship my order?
Orders typically ship within 1-5 business days.
2. How can I track my shipment?
Once your order has been shipped, tracking information will be sent to your email. You can also track your order anytime through the ORDER TRACKING page on our website using your order details.
3. Do you offer international shipping?
We ship to countries covered by our partnered shipping providers. Available shipping destinations may vary depending on the carrier services and local delivery conditions. Please check the available shipping options during checkout to see if we can deliver to your location.
4. What are the shipping costs?
Shipping costs are calculated during checkout based on your location and the selected shipping method
5. Can I change my shipping address?
Please contact us as soon as possible if you need to update your shipping address. Changes may not be possible after the order has been shipped.
Returns
1. What is your return policy?
Because many of our products are handmade, made to order, or require individual production steps, we do not accept returns or exchanges unless the item arrives damaged or there is an issue caused by us.
2. How do I contact you about an issue with my order?
If you experience any problem with your order, please contact us with your order details and photos of the issue. We will review the situation and assist you.
3. Will I get a full refund?
Refunds are only available for eligible cases according to our return policy. Please contact us before sending anything back.