Refund policy

At DGA Works, each product is carefully prepared through a detailed production and finishing process. Because many of our items are handmade, made to order, or require individual production steps, we have a different return policy compared to standard retail products.

Returns

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Before placing an order, please carefully review the product description, measurements, materials, and available information on the product page.

If you have any questions about a product before purchasing, please contact us and we will be happy to help.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us at hi@dgaworks.com within 7 days of delivery with photos or videos showing the issue.

After reviewing the situation, we will provide the appropriate solution, which may include a replacement or other resolution.

Shipping Damage

We carefully package every order to help protect your item during transportation.

If your product is damaged during shipping, we will provide a replacement at no additional cost after confirming the damage.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it, please contact your local shipping carrier first, as delivered packages are considered successfully delivered by the carrier.

For packages that are lost before delivery confirmation, please contact us and we will assist you with the next steps.

Custom and Personalized Products

Custom-made, modified, or personalized products cannot be returned or exchanged unless there is a manufacturing defect or an issue caused by DGA Works.

Exchanges

We do not offer direct exchanges. If there is an approved issue with your order, we will work with you to find the best possible solution.

European Union 14-Day Cooling-Off Period

For customers located in the European Union, certain consumer protection laws may provide a 14-day cancellation right.

However, this right may not apply to products made specifically according to customer requirements, customized items, or goods produced based on individual specifications.

Please contact us if you have questions regarding your order and applicable rights.

Refunds

If a refund is approved, it will be processed through your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

If you have any questions about our return and refund policy, please contact us at:

Email: hi@dgaworks.com