Shipping policy

At DGA Works, every order is carefully prepared and shipped with attention to detail. Since many of our products are made using 3D printing, custom molds, assembly, painting, and finishing processes, production times may vary depending on the item.

Processing Time

Each product has its own production timeline. The estimated preparation and production time is always listed on the individual product page.

Please note that production times may vary depending on product complexity, materials, customization requests, and current order volume.

Shipping Time

Once your order is completed and shipped, the average delivery time is approximately 5 to 14 business days.

Delivery times may vary depending on the destination country, local customs procedures, and carrier conditions. Delays caused by customs inspections, public holidays, or other circumstances outside of our control may occur.

We always do our best to ensure your order arrives safely and as quickly as possible.

Shipping Methods

Shipping carriers may vary depending on the destination country and available logistics services. We work with trusted shipping providers to provide reliable delivery options for our customers.

Shipping costs are calculated during checkout. Most products require a shipping fee, but selected products or future promotions may include free shipping options.

Order Tracking

All orders include tracking information. Once your order has been shipped, you will receive your tracking number by email.

You can also track your order through the ORDER TRACKING page on our website.

Customs Duties & Taxes

Good news, you do not need to worry about customs duties or import taxes.

Any applicable customs duties, taxes, or import fees are covered by DGA Works.

Damaged or Lost Packages

We carefully package every order to help prevent damage during transportation.

If your product arrives damaged due to shipping, please contact us with photos of the damaged item and packaging. After reviewing the situation, we will provide a replacement at no additional cost.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact your local shipping carrier first, as delivered packages are handled by the carrier after confirmed delivery.

For packages that are lost or damaged before delivery confirmation, please contact us and we will assist you with the next steps.

Address Changes

If you need to update your shipping address, please contact us as soon as possible before your order has been shipped.

Once the package has been dispatched, we may not be able to change the delivery address.

International Shipping

We ship to countries covered by our partnered shipping providers. Available destinations may vary depending on the carrier services and local delivery conditions.

If your country is not available during checkout, please contact us and we will check possible shipping options.