Terms of service

OVERVIEW

Welcome to DGA Works. These Terms of Service ("Terms") apply to your access and use of our website, products, and services.

DGA Works creates cosplay props, helmets, masks, costumes, collectibles, and unique designs using a combination of digital design, 3D printing, custom molds, electronics, assembly, painting, and finishing techniques.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By using our website and services, you confirm that you are legally able to enter into an agreement in your country of residence.

If you create an account or place an order, you are responsible for providing accurate and complete information, including your email address, billing details, and shipping information.

You are responsible for maintaining the security of your account information and any activity performed through your account.

SECTION 2 - OUR PRODUCTS

DGA Works products are created using a combination of modern manufacturing methods and craftsmanship. Depending on the product, we may use 3D printing, custom molds, digital modeling, electronics, hand assembly, painting, and finishing processes.

Due to the nature of our production process, slight variations in color, texture, finish, or small details may occur. These variations are normal and make each piece unique.

We make every effort to display product images and descriptions accurately. However, colors may appear slightly different depending on your screen settings, device, lighting conditions, and photography.

Our products are collectible cosplay items intended for display, cosplay events, photography, and collections. They are not intended as toys or professional equipment unless specifically stated.

Some products may contain small parts, electronics, magnets, or materials that require careful handling.

Certain products, including some blade or knife-style cosplay props, may be intended for adult collectors only. Customers are responsible for following their local laws and regulations regarding the purchase, ownership, and use of such items.

SECTION 3 - FAN-MADE AND COLLECTIBLE PRODUCTS

DGA Works creates fan-made collectible items inspired by fictional characters, games, movies, comics, and popular culture.

Unless specifically stated, our products are not officially licensed merchandise and are not affiliated with, sponsored by, or endorsed by any third-party brands or copyright holders.

Our products are created for cosplay, display, photography, and personal collection purposes.

SECTION 4 - ORDERS

When you place an order, you agree that all information provided during checkout is accurate and complete.

DGA Works reserves the right to accept or decline any order for reasons including, but not limited to, product availability, payment issues, suspected fraudulent activity, or other circumstances.

Orders may not be canceled once production or preparation has started.

Please review product details, measurements, materials, and specifications carefully before placing your order.

Returns and refunds are handled according to our Return & Refund Policy.

SECTION 5 - PRICES AND PAYMENTS

All prices displayed on our website are subject to change without notice.

The price charged for your order will be the price shown at checkout.

You agree to provide accurate payment and billing information when placing an order.

Payments are securely processed through available payment providers, including Shopify's secure checkout system.

SECTION 6 - SHIPPING AND DELIVERY

Shipping times are estimates and may vary depending on the destination country, shipping carrier, customs procedures, and circumstances outside of our control.

DGA Works works with different shipping providers depending on the destination country and available services.

Tracking information is provided for shipped orders.

For detailed information about shipping, please review our Shipping Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content on the DGA Works website, including but not limited to logos, branding, images, product designs, text, graphics, videos, and original creations, belongs to DGA Works unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, reverse engineer, extract, or use our designs, images, product files, or content without prior written permission.

Unauthorized use of DGA Works designs, photographs, or digital files is prohibited.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links or references to third-party websites or services.

DGA Works is not responsible for the content, policies, products, or services provided by third-party websites.

Any interaction with third-party websites is done at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

DGA Works is powered by Shopify, which provides the platform used to operate our online store.

However, purchases made through our website are transactions directly between you and DGA Works. Shopify is not responsible for the products, orders, services, or transactions between customers and DGA Works.

SECTION 10 - PRIVACY POLICY

Your personal information is handled according to our Privacy Policy.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 - FEEDBACK

If you provide feedback, suggestions, reviews, or other content to DGA Works, you grant us permission to use such content for improving and promoting our services.

You remain responsible for ensuring that any feedback you provide does not violate the rights of others or contain unlawful content.

SECTION 12 - ERRORS AND CHANGES

We reserve the right to correct errors, update information, change product details, modify prices, or update website content at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use our website or services:

For unlawful purposes
To violate intellectual property rights
To copy or reproduce our designs without permission
To upload harmful software or malicious content
To interfere with website security or operation
To provide false information

We reserve the right to restrict access to users who violate these Terms.

SECTION 14 - DISCLAIMER

DGA Works provides products and services on an "as available" basis.

While we carefully inspect and prepare our products, we do not guarantee that every product will be completely identical due to the handmade and production process.

We are not responsible for damages caused by misuse, improper handling, or use outside the intended purpose of the product.

SECTION 15 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, DGA Works shall not be responsible for indirect damages, losses, or claims resulting from the use of our website, products, or services.

Customers are responsible for using products appropriately and according to their intended purpose.

SECTION 16 - GOVERNING LAW

These Terms of Service and any agreements provided by DGA Works shall be governed by the laws applicable in Türkiye.

Any disputes shall be handled according to the applicable courts and legal procedures of Türkiye.

SECTION 17 - CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time.

The latest version will always be available on this page. Continued use of our website after updates means you accept the revised Terms.

SECTION 18 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

DGA Works

Address:
Altınkale Mh. Selçuklu Cd. Vali Konakları 1
Döşemealtı / Antalya 07190
Türkiye

Email: hi@dgaworks.com

Phone: +90 552 297 9200